This book is a reference publication as an outcome of my doctoral research study. The researches on performance measurement system have been throughout world in a refined manner, but inclusive focus on Indian continent was lacking in term of thorough investigation of dimensions and parameters in PMS. This publication is an modified efforts to put forth the key concerns in the area of PMS in Indian Service Businesses. The book mainly covers the literature on Performance Measurement System in length and breadth. In the seconds phase of book, efforts are being reflected in form of key field data supporting the fact finding process in this study. In the last, a model to understand PMS in services businesses with special reference to Indian companies is suggested. As a research, I hope this book will prove to be a fruitful reference to the further researches in PMS field.
ISBN: 978-81-937251-2-2
895
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